Exchanges, Returns & Refunds Policy

1. Returns

  • You may return most items within 14 days of delivery.

  • To be eligible for a return, your item must be unused, in its original condition and packaging, with all tags or accessories included.

  • Proof of purchase (receipt or order number) is required.

đź“ť To start a return:

Email us at help@LunaDiscounts. with your order number and reason for return. We’ll provide instructions and a return shipping label (if applicable).

2. Exchanges

  • We only replace items if they are defective or damaged.

  • If you need to exchange an item for the same product, send us an email at help@LunaDiscounts. with photos and order details.

3. Refunds

  • Once your return is received and inspected, we will notify you by email.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping charges are non-refundable, unless the return is due to our error (e.g., wrong or damaged item).

4. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Sale or clearance items

  • Customized or personalized products

  • Items marked as "final sale"

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item was incorrect or damaged upon arrival.

  • If we provide a prepaid return label, the cost will be deducted from your refund unless otherwise stated.

6. Damaged or Defective Items

Please inspect your order upon arrival. If the item is damaged, defective, or incorrect, contact us within 3 days of delivery with photos and a description of the issue. We will arrange for a replacement or refund.

7. Late or Missing Refunds

If you haven’t received your refund:

  • First, check your bank account again.

  • Then, contact your credit card company and bank. Processing times may vary.

  • If you've done all of this and still have not received your refund, contact us at help@LunaDiscounts.

Thank you for shopping with LunaDiscounts. Your satisfaction is our priority!